Riggs & Associates, CPA, PA in 1129 Northwest J Street

Customer Reviews about Riggs & Associates, CPA, PA:

• ★ ☆ ☆ ☆ ☆
  Riggs & Associates prepared our tax filing for 2014. Upon filing an extension, we were advised we owed several thousand to the government. We sent the money in with our extension. When the 2014 taxes were completed we were advised we were getting several thousand back from the government. We questioned this twice and were assured the taxes were correct. After all, this is why we hire a CPA. Due to poor customer service, we decided to part ways before the next tax season. In 2015, our new accountant discovered an error on our 2014 tax return. We had to pay unexpectedly several thousand, as well as interest, for the 2014 tax amendment. Now being 2015, this came as a huge surprise as we thought our 2014 taxes were correct. In short, the IRA’s had not been reported correctly in 2014. The explanation I received from Riggs & Associates was that their tax preparation software does not work well with the forms when completing IRA’s. Very concerning. Because of the above, we did not allow Riggs & Associates to complete the amendment for 2014. I asked for our 2014 tax preparation fee to be reimbursed. Riggs & Associates refused as they stated the work had been done even if it was incorrect. However, Riggs & Associates agreed to pay any penalties we received. Upon receiving a letter from the IRS requesting the interest be paid, which I thought was a penalty, I sent this to Riggs & Associates. When I received a phone call back regarding this, I was advised this was interest and not a penalty. To me, a penalty would be anything additionally owed. Furthermore, I was told I had some nerve to call and ask for help after giving a one star review on Facebook from the above experience. I stood by my review. Riggs & Associates agreed to pay only half of the interest. The customer service and play on words confirmed our decision to use a different accountant. The ability to review on Facebook has since been disabled on their page and reviews can no longer be seen.
  By Kristin M, July 03, 2017
• ★ ★ ★ ★ ★
  This group is very good, innovative and tech. savvy, I would recommend for business and personal. They have saved us a lot of money and keep us from making financial & business mistakes.
  By Scott Burford, April 13, 2017

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About Riggs & Associates, CPA, PA in Bentonville